Claims & Support

Supporting Members When It Matters Most

CICL is committed to making the claims process straightforward, compassionate, and efficient. All claims are submitted through your Credit Union, which will guide you through each step and assist with the required documentation.

How to File a Claim

1. 1
   Notify Your Credit Union

   Notify your Credit Union as soon as possible following the insured event. Early notification allows the claims process to begin while supporting documents are being obtained.

2. 2
   Submit the Claim

   Your Credit Union will guide you through the claims process and advise you of the required documents to complete your claim.

3. 3
   Provide Supporting Documents

   Submit all supporting documents requested by your Credit Union or CICL so your claim can be assessed.

4. 4
   Claim Review & Payment

   Once all required documentation has been received and the claim is approved, benefits will be paid promptly according to the applicable policy terms and conditions.